Terms and Conditions

Last updated: May 27, 2026

These Terms and Conditions govern access, navigation, and product purchases through the website www.kixvory.com.

1. Seller Information

• Owner: PT CAPITAL VENTURES LLC
• Email: support@kixvory.com
• Website: https://kixvory.com/

2. Acceptance of Terms

By placing an order on this website, the customer declares that they have read and accepted these Terms and Conditions, as well as the Privacy Policy, Cookie Policy, Shipping Policy, and Returns, Exchanges & Warranty Policy.

3. Products

Kixvory offers sneakers, athletic shoes, casual footwear, streetwear-inspired fashion, accessories, and related products. Product availability may vary depending on stock, supplier availability, and demand.

Product photographs are for reference purposes. There may be slight variations in color, texture, size, finish, packaging, or appearance due to lighting, the device used, supplier updates, or the manufacturing process.

4. Availability

All orders are subject to availability. If a product becomes unavailable after purchase, we will contact the customer to offer a solution, which may include substitution, waiting, exchange for another product, or refund of the corresponding amount.

5. Prices

Prices are displayed in the currency shown on the website or at checkout, which may include USD, GBP, or other available currencies depending on the customer’s location and store settings.

Prices may change at any time without prior notice. The price charged will be the price shown at checkout at the time the order is placed.

In case of an obvious error in a product's price, we reserve the right to cancel the order and refund any amount paid.

6. Purchase Process

To make a purchase, the customer must follow the steps indicated on the website:

• Select desired products.
• Add them to the cart.
• Review the order.
• Enter contact, shipping, and billing information.
• Choose the available payment method.
• Confirm and complete the purchase.

Before confirming the order, the customer can review and correct the information entered.

7. Order Confirmation

Once the order is placed, the customer will receive a confirmation email with the main purchase details.

Receiving the confirmation does not necessarily mean the order has been shipped. Shipping will be carried out according to the timeframes indicated in the Shipping Policy.

8. Payment Methods

Available payment methods will be displayed during the checkout process. These may include credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay, or other enabled methods.

Payments are processed by secure external providers. The store does not directly store complete bank card data.

9. Shipping

We offer shipping to customers in the United States and the United Kingdom, subject to the delivery options available at checkout.

The estimated delivery time may take up to 30 calendar days from order confirmation or dispatch, depending on the destination, carrier, customs procedures, local delivery conditions, and exceptional circumstances.

Complete shipping conditions, delivery zones, tracking information, and possible incidents are regulated in the Shipping Policy published on the website.

10. Exchanges, Returns, and Right of Withdrawal

The customer may request exchanges or returns in accordance with applicable consumer protection regulations and as indicated in our Returns, Exchanges & Warranty Policy.

Items must be returned in new, unused condition, with original packaging and all accessories, unless the return relates to a confirmed defect or an issue covered by applicable law.

11. Legal Warranty

Products sold in the store are covered by the legal warranty applicable to consumer goods in accordance with applicable law.

The warranty covers lack of conformity existing at the time of delivery, but does not cover damage resulting from improper use, impact, excessive wear, incorrect sizing chosen by the customer, exposure to unsuitable conditions, poor maintenance, unauthorized modification, or normal wear and tear from use.

12. Product Care

To extend the lifespan of your footwear and accessories, we recommend using them according to their intended purpose, avoiding excessive exposure to water, heat, chemicals, rough surfaces, and improper storage conditions.

We also recommend cleaning products gently and following any specific care instructions provided on the product page or packaging.

13. Customer Support

For any inquiries related to products, orders, exchanges, returns, shipping, tracking, or incidents, the customer can contact us at:

Email: support@kixvory.com

14. Electronic Communications

By making a purchase, the customer agrees to receive electronic communications related to their order, including confirmation, tracking, incidents, exchanges, returns, or information necessary to complete the purchase.

15. Data Protection

The processing of the customer's personal data is regulated in our Privacy Policy.

16. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. The applicable version will be the one published on the website at the time of purchase.

17. Applicable Law

These Terms and Conditions are governed by applicable international e-commerce and consumer protection regulations.

18. Complaints

If the customer wishes to file a complaint, they can contact us at support@kixvory.com. We are committed to reviewing each case and providing a response in the shortest reasonable timeframe.