Shipping Policy

Last updated: May 27, 2026

1. Shipping Zone

We currently ship to customers in the United States and the United Kingdom.

Important: If you have questions about shipping availability before placing an order, you can contact us at support@kixvory.com.

2. Shipping Cost

Available shipping options and costs, if any, will be shown during checkout before the order is completed.

If free shipping is available for your destination, it will be clearly displayed at checkout.

3. Order Preparation

Once payment is confirmed, we will begin preparing your order. Preparation time may vary depending on product availability, order volume, supplier processing, or periods of high demand.

The customer will receive a confirmation email after making the purchase.

4. Estimated Delivery Times

The estimated delivery time may take up to 30 calendar days from order confirmation or dispatch, depending on the destination, carrier, customs procedures, local delivery conditions, and exceptional circumstances.

In some cases, products may be shipped from logistics centers, suppliers, or partners located in different regions. This may affect the delivery timeframe.

Delivery times are estimates and may be affected by customs, transportation delays, holidays, logistics incidents, local carrier delays, or causes beyond our control.

5. Maximum Delivery Time

Unless a different timeframe is agreed upon with the customer, the order should be delivered within a maximum of 30 calendar days.

If for any reason we cannot meet this deadline, we will inform the customer so they can decide whether to continue with the order or request cancellation with the corresponding refund, when applicable.

6. Order Tracking

When the order is shipped and a tracking number is available, the customer will receive this information by email or through the methods available in the store.

Tracking may take several days to update from the moment the order is processed by the carrier.

7. Delivery Address

The customer is responsible for entering the delivery address correctly. We recommend carefully reviewing name, street, number, apartment, postal code, city, region, phone number, and email before finalizing the purchase.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Undelivered Order or Incorrect Address

If an order cannot be delivered due to recipient absence, incorrect address, incomplete information, or failure to collect, the customer must contact us to review the case.

In case of reshipment, additional costs may apply if the issue is due to incorrect information provided by the customer.

9. Transportation Incidents

If the order arrives damaged, incomplete, or with visible signs of tampering, the customer must contact us as soon as possible at support@kixvory.com, including:

• Order number.
• Full name.
• Photographs of the received package.
• Photographs of the affected product.
• Description of the incident.

10. Customs, Taxes, or Additional Charges

For orders shipped to the United States or the United Kingdom, additional customs duties, import taxes, or local charges may apply depending on local regulations.

If any additional charges apply, they are the responsibility of the customer, unless otherwise stated during checkout.

11. Shipping Inquiries

For any questions related to the shipping of your order, you can write to us at support@kixvory.com.