Contact

We are here to help you. If you have any questions about a product, order, shipping, exchange, return, or warranty, you can contact us through the channels listed on this page.

1. Customer service

• Email: support@kixvory.com
• Website: https://kixvory.com/

We will try to respond to all inquiries within a reasonably short period of time.

2. Information you should include

To help us assist you faster, we recommend including the following information in your message:

• Full name.
• Order number, if you have already made a purchase.
• Email address used for the purchase.
• Clear description of your question or issue.
• Photographs, if the issue relates to a damaged, incorrect, or defective product.

3. Order inquiries

If your inquiry is related to the status of an order, please remember that the estimated shipping time is typically 5 to 9 business days after order processing, except in exceptional circumstances.

If you have a tracking number, you can check it using the tracking link sent by email.

4. Exchanges and returns

To request an exchange or return, please first review our Exchanges, Returns, and Legal Warranty page.

After that, contact us at support@kixvory.com indicating your order number and the affected product.

5. Complaints

If you wish to submit a complaint, you can do so by writing to support@kixvory.com.

We will review your case and try to offer an appropriate solution in accordance with applicable regulations.

6. Owner information

• Owner: PT CAPITAL VENTURES LLC
• EIN / Tax identification: 36-5172114
• Address: 9380 SW 72ND STREET, SUITE B 214, MIAMI, FL 33173, United States
• Email: support@kixvory.com

7. Contact form

You may also use the contact form available on this page, if enabled.

Please do not include sensitive data or banking information in your messages.